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21– 23 August, 2017 | Westin San Diego, San Diego, CA

What’s new at OPEX Week Summer?

New Location

PEX Network is heading to San Diego. You asked for another meeting in the year, and we listened. If you missed Orlando, San Diego is your prime opportunity to get PEX ready for 2018 and beyond. Join 300 operational excellence and transformation leaders from some of the biggest US and global brands who heading to the west coast to enjoy three days of market-driven content addressing the tools, methodologies and technologies driving change.

New Focus

2017 focuses on progressive, future-state OPEX. Not simply in process and technology but in mind-set and skillset. Operating in fast moving markets, changing economies and with evolving customer demands, operational excellence is laser-focused on programs which add significant value to the top and bottom line. Transformation, innovation, agility and customer-centricity are top of the agenda as OPEX becomes further embedded within the fabric of the organization.

New CX Day

Don’t miss the brand new Customer Experience day – including keynotes, panels, discussion groups and breakouts all focused on customer-centricity and the role OPEX plays in optimising the customer experience.

New Interactive Discussion Groups (IDGs)

A must-attend at PEX events, delegates have the opportunity to choose from a wide range of IDGs on topics from culture and tools to strategy and technology. Discussion groups are hosted by experts and kept intimate to give you the chance to address your most pressing questions in an informal yet constructive approach to problem solving.

New Maturity Tracks

Personalize your agenda to meet the maturity needs of your business. Pick and choose key sessions and dedicated breakouts offering thought-leadership and guidance directly applicable to where you are on your OPEX journey.

New Integrated OPEX in Healthcare Track

We are excited to announce that Martin Ford, futurist and author of Rise of the Robots: Technology and the Threat of a Jobless Future, will be leading a session on - The rise of Artificial Intelligence: implications for jobs and the economy.

New Guest Speaker

The reemergence and popularity of this topic is growing in intensity, especially amongst retailers and financial services. How do we grow our frontline employees into team leads, middle mangers, and shift supervisors with the right L&D approaches?

New 'PEX at the Beach' Party

Welcome to OPEX Week Summer! Join us at the close of main day one for drinks in the sun, with surprise entertainment! This is your chance to relax, unwind and have fun – while also doing a bit of networking!