The Complete Package: Why Companies are Shifting to Full Service Offerings, Now

Quality service has to be defined by the customer. This is why businesses are becoming more and more focused on attaining the voice of their customers and leveraging it to their advantage to deliver excellent quality products and services.

Hillary Wilson, The Director of Programs and Field Service Operations at Laerdal Medical shares with us the challenges in delivering quality service in the healthcare industry, and explains why businesses are shifting from product centric offerings to full service offerings now.

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