August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Sundar Chari


Director, Change Management, Revenue Management
Hertz


1:00 PM IDG N: Connecting the dots through customer journey

·         Journey maps create a story, what story are you telling your customers?
·         Technology vs. sticky notes: what’s the best way to create a journey map?
·         How to use journey maps to drive operational and process change? 


Check out the incredible speaker line-up to see who will be joining Sundar .

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