Director Data and Analytics
4:40 PM Driving client centricity across the organization and how is data connecting all the dots: A Radial case study
Robin wears 2 hats at Radial – owner of OPEX in customer care whilst leading the data and analytics team to connect the dots across the entire operations organization. This session will showcase the pioneering work they have been implementing to transform customer experience.
· Turning siloed data into unified insights across the entire organization
· Driving strategy alignment through operational excellence initiatives
· Implementing RDA projects to provide a seamless customer journey
· Connecting disparate data sources across the organization: Preparing for robust predictive analytics, internal KPIs to drive unification and real time decision making