Robin Gomez has been with the
industry for 20 years, beginning with catalog-based fulfillment and customer
service through the growth and evolution of ecommerce. He is responsible
for the Operational Excellence function of Customer Care inclusive of Lean Six
Sigma, Voice of the Customer and CX, PMO and technology applications for
internal and external usage along with Data & Analytics for Radial
Operations including Fulfillment, Transportation and Customer Care.
He is focused on enhancing the consumer experience through the use of
process improvement, data, technology, consumer insight and analytics.
Robin has a B.S. in Psychology with an M.S. in Industrial/Organizational
Check out the incredible speaker line-up to see who will be joining Robin.