Robin Gomez has been with the industry for 20 years, beginning with catalog-based fulfillment and customer service through the growth and evolution of ecommerce.  He is responsible for the Operational Excellence function of Customer Care inclusive of Lean Six Sigma, Voice of the Customer and CX, PMO and technology applications for internal and external usage along with Data & Analytics for Radial Operations including Fulfillment, Transportation and Customer Care.   He is focused on enhancing the consumer experience through the use of process improvement, data, technology, consumer insight and analytics.  Robin has a B.S. in Psychology with an M.S. in Industrial/Organizational Psychology.