Head of Performance and Transformation
Ericsson North America
8:30 AM Plenary Keynote A global progression of business and digital transformation to be customer obsessed: An Ericsson case study
· What does Ericsson’s transformation framework look like?
· Aligning strategy transformation with tangible and measurable initiatives
· Developing customer obsessed processes and metrics
· Measuring the performance from the customers perspectives
· What’s next on our digital transformation agenda?