August 19 - 21, 2019 | San Diego

Mike Fenocketti

Alameda County Community Food Bank

11:00 AM Panel Discussion:Creating business and customer impact using a Human-Centered Design mind-set: Case study from an award-winning non-profit

·         Challenges and wins from redesigning operations from “inside-out” to “outside-in”
·         Design thinking case study: incorporating voice of the customer feedback into the design of the service experience
·         How skilled volunteers are becoming the future of operational excellence for non-profits
·         The future of scaling up the human-centered design mindset to create customer value

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda