August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA
Speaker Information:

Lynn Garofalo


Managing Director, Performance Improvement
Kaiser Permanente


2:10 PM Keynote Case study A human centered design for enhanced customer experience and sustainable innovation

·         Gathering feedback and customer needs for today and in the future: A human centered design
·         Putting a process in place to make rapid improvement to enhance customer experience
·         Using data with stories and stories with data
·         Empower the leadership team and train employees to be more customer focused that creates an improvement culture


Check out the incredible speaker line-up to see who will be joining Lynn.

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