August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Lynn Garofalo

Managing Director, Performance Improvement
Kaiser Permanente

Lynn Garofalo is the Managing Director, Performance Improvement for Kaiser Permanente’s Southern California region.  In this role, she leads transformational change initiatives including high reliability, facilitates the regional spread program and hospital clinical improvement team, guides the regional medical center performance improvement peer group, and is a faculty member of Kaiser Permanente’s national improvement institute.  Lynn has worked in the health care industry focusing on strategy development and process improvement for twenty-five years. She started her career at Good Samaritan Hospital in Los Angeles before joining University Hospital in Denver and later Deloitte Consulting’s health care strategy and operations improvement group. Lynn holds a Bachelor’s Degree in Financial Management from Tulane University, Master of Health Administration and Doctor of Policy, Planning and Development degrees from USC, and a lean six sigma black belt. In her free time, Lynn enjoys serving as a docent in her children’s school art program and volunteering in the community.



2:10 PM Keynote Case study A human centered design for enhanced customer experience and sustainable innovation

·         Gathering feedback and customer needs for today and in the future: A human centered design
·         Putting a process in place to make rapid improvement to enhance customer experience
·         Using data with stories and stories with data
·         Empower the leadership team and train employees to be more customer focused that creates an improvement culture


Check out the incredible speaker line-up to see who will be joining Lynn.

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