August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Loren Bishop

Vice President – Director of the Lean Management Office
State Street


1:00 PM C1 Measuring your OPEX effectiveness (Back by popular demand!)

If you can’t measure it, you can’t manage it. Developing business related clear cut measurement metrics and KPIs are fundamental for your continued operational excellence efforts. In this session, you will learn practical tips in effectively measure and improve your operational excellence initiatives:
·         What can you measure: growth (revenue) vs. efficiency (cost) and why do they matter
·         Developing business related KPIs with clear accountability
·         How do link your operational excellence with business P&L
·         How can you measure the non financial elements through customer and employee engagement 


Check out the incredible speaker line-up to see who will be joining Loren.

Download The Latest Agenda