August 19 - 21, 2019 | San Diego

John Gomez

Regional Director, Performance Improvement
Kaiser Permanente

2:10 PM Keynote Case study A human centered design for enhanced customer experience and sustainable innovation

·         Gathering feedback and customer needs for today and in the future: A human centered design
·         Putting a process in place to make rapid improvement to enhance customer experience
·         Using data with stories and stories with data
·         Empower the leadership team and train employees to be more customer focused that creates an improvement culture

Check out the incredible speaker line-up to see who will be joining John.

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