Vice President, Enterprise Change Management
AMERICAN ADVISORS GROUP
· An outside-in approach: Change the way you change with a focus on your customers
· What is the end game for digital transformation
· How to design your process for the digital age
3:45 PM Keynote Plenary panel Looking into the future state of process, people & technology to link critical elements together and deliver greater transformation result
In this plenary panel discussion, our industry thought leaders gather again to provide a more thought-provocative discussion on the future state of Operational Excellent through predicting the changing landscape in people, process and technology and provide all the attendees some food for thought and take away tips for overcoming tomorrow’s challenges.
· Future of business process: Developing end to end process-led and customer-led agile organizations
· Future of people (workforce): Digital workforce vs. Gen Z workforce – which ones poses greater challenges to your business?
· Future of Technology: From process optimization to intelligent automation and AI
· Future of the Customer: Embracing the customer’s digital life for your business