August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Dwight Harris Jr.

Senior Lean Six Sigma & Agile Leader
Dun & Bradstreet

After graduated from U.C. Berkeley (BA), and Cornell(MBA), Dwight managed investment risk as a consultant in venture capital, market risk in portfolio management and cash flow risk in corporate finance. As a Dodd Frank expert, Dwight pivoted to managing operations risk at GE Capital, co-implementing the enterprise risk management platform. Dwight went on to serve as Vice President of Markets Risk and Controls at Barclays. Dwight is now playing a senior role in positioning and transforming Dun and Bradstreet (147 year old company with a 4.5 billion market cap) into a next generation customer centric organization.

1:00 PM C3 Capturing voice of customer to the next level

There’s no doubt that Voice of Customer (VOC) is critical for businesses to succeed today, yet are you getting the right information from your various VOC programs? This session will provide practical tips in deploying the Quality Function Deployment tool to get deeper in your VOC programs.
·         What do you really know about your customers?
·         What framework do you have in place? And what are you doing with that information?
·         Prioritizing your annual project plan designed towards meeting company strategic business objectives
·         Assessing whether you have a sustainable value proposition 

Check out the incredible speaker line-up to see who will be joining Dwight.

Download The Latest Agenda