Dwight Harris Jr.
Senior Lean Six Sigma & Agile Leader
Dun & Bradstreet
There’s no doubt that Voice of Customer (VOC) is critical for businesses to succeed today, yet are you getting the right information from your various VOC programs? This session will provide practical tips in deploying the Quality Function Deployment tool to get deeper in your VOC programs.
· What do you really know about your customers?
· What framework do you have in place? And what are you doing with that information?
· Prioritizing your annual project plan designed towards meeting company strategic business objectives
· Assessing whether you have a sustainable value proposition