August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Diane Magers

Chief Executive Officer
Customer Experience Professionals Association (CXPA)

1:40 PM Plenary keynote Rethinking strategy, structure and processes to create a new environment where people and customer experience thrive everyday

·         What does a true customer-centric organization look like
·         Reshape and re-tool to become more customer-centric in process, mindset and behaviours
·         Calculating the business value and impact of change
·         Steps to turn-around to a new way of thinking

Check out the incredible speaker line-up to see who will be joining Diane.

Download The Latest Agenda