August 19 - 21, 2019 | San Diego

Dennis Deas


Managing Director, Enterprise Performance Improvement
Kaiser Permanente


2:10 PM Keynote Case study A human centered design for enhanced customer experience and sustainable innovation

·         Gathering feedback and customer needs for today and in the future: A human centered design
·         Putting a process in place to make rapid improvement to enhance customer experience
·         Using data with stories and stories with data
·         Empower the leadership team and train employees to be more customer focused that creates an improvement culture


Check out the incredible speaker line-up to see who will be joining Dennis.

Download The Latest Agenda