August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Daniel Abrantes

Global Change and Communications Manager

4:05 PM Forget about the tools: Start your transformation with customers at heart

·         IKEA’s multi-channel transformation initiative to expand the instore experience to a seamless customer experience
·         Deep change: Changing fundamentally our supply chain to accommodate needs of our customers
·         Our approach: A value based and customer centric transformation
·         Defining leadership responsibilities and developing leadership capabilities
·         Managing change on individual and relationship level

Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda