Vice President, Business Optimization & Six Sigma
9:20 AM Plenary case study Case study: 20 years of continuous improvement - McKesson’s transformation based on lean, six sigma, automation and business redesign
This year, McKesson celebrates their 20 years anniversary since starting their lean six sigma journey. There have been changes throughout the years along with tremendous amount of learning. Damon will share the key lessons learned throughout their 20 year journey especially on achieving sustainability and longevity, whilst continuously re-engineering to adapt to the changes in the market.
· Aligning methods and policies to achieve consistency across the entire enterprise (methodology, monetization/validation, training & certification, etc.)
· How has the umbrella of process improvement evolved throughout the years with new tools to spark innovation
· Why have some business unit programs failed? - Re-directing the approach and investment to become more pragmatic and focusing on change management
· Overcoming challenges the new journey begins: Redesign the corporation from top to bottom and how process improvement will play a role in the implementation and go forward plan