August 19 - 21, 2019 | San Diego

Codin Caragea

Senior Vice President, Business Process Management CoE
Riyad Bank

8:30 AM A3 An integrated view on redefining customer experience: Aligning business strategy and processes around the customer’s needs

The interactive workshop will provide insights into how world class organizations are combing CX and OPEX tools and methodologies to boost business performance:
·         Understanding the linking customer, strategy, processes and the Organization
·         The functional organization vs. the customer-centric organization
·         What is customer value? - Focus on customer needs
·         Customer and Process-centric governance model
·         Customer experience services catalogue
·         Customer Lab – the place to find out what are the needs of your customers
·         What does the future look like? Trends & predictions for the humanity 2020 - 2045

Check out the incredible speaker line-up to see who will be joining Codin.

Download The Latest Agenda