August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Brian Simpson


Senior Management Consultant
Major Oak Consulting – A Verint Company


10:30 AM B3 A data-driven customer experience transformation approach: Using data to re-think customer journey and re-design internal processes

·         Leveraging voice of the customer/customer experience to prioritize and frame process improvement efforts
·         Practical approaches to gathering and analyzing customer data
·         Utilizing voice of the customer toolsets, data, and approaches to inform process improvement


Check out the incredible speaker line-up to see who will be joining Brian.

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