August 19 - 21, 2019 | San Diego

Brian Simpson


Senior Management Consultant
Major Oak Consulting – A Verint Company


10:30 AM B3 A data-driven customer experience transformation approach: Using data to re-think customer journey and re-design internal processes

·         Learn how the process of journey mapping and other customer experience fundamentals can be a powerful asset to improve the impact of VOC data collection, project prioritization, and change management for process improvement projects
·         This session will discuss current CX trends and techniques, and allow participants time to create their own journey map


Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda