Vice President, Operational Excellence
This workshop will demonstrate how the operational excellence team at American Express guides business partners as they execute the American Express Operational Risk Framework, to anticipate and manage risks.
· Navigate complex Operational Risk program, which is linked to three lines of defense and 10 distinct risk pillars
· Drive efficiency for the business to assess risks from both enterprise level and end to end process level
· Oversee issue management to reduce operating losses
· Support business through new product and service approval process
· Provide Operational Risk analytics and reporting for business decision making