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21– 23 August, 2017 | Westin San Diego, San Diego, CA

Meet the Inspirational Industry Experts


Martin Ford
Martin Ford
Futurist, New York Times Bestselling Author,
The Rise of the Robots
Cristina Agudo
Cristina Agudo
Senior Manager, Electronic Payment Services
Google
Riad Ardahji
Riad Ardahji
Senior Director of Production Engineer, Continuous Improvement & OPEX
Leggett & Platt
Marcos Aria
Marcos Aria
Director, Premium Care Call Centers
AT&T
Sarah Arnett
Sarah Arnett
Sarah Arnett Head of Data Science Hawthorne
Hawthorne
Tami Beheler
Tami Beheler
Lean Six Sigma Master Black Belt, Lilly Research Laboratories
Eli Lilly and Company
William Botha
William Botha
Operational Excellence Principal Genentech, a member of the Roche Group
Genentech, a member of the Roche Group
Laurie Brooks
Laurie Brooks
IT Business Process Architecture, Senior Principal
Kellogg’s
Yona Capobianco
Yona Capobianco
Vice President, Business Process Excellence
BD
Brooks Carder
Brooks Carder
PhD Principal Carder & Associates and Chair- Elect
ASQ Human Development and Leadership Division
Steven Carleton
Steven Carleton
former Chief Operating Officer
eBay Global Shipping
Jackson Chin
Jackson Chin
Managing Director & Business Architect
Wells Fargo
David Cole
David Cole
Business Excellence Leader
Black & Veatch
Cynthia Creamer
Cynthia Creamer
Senior Robotic Automation Designer
Swiss Re
Cranston Darris
Cranston Darris
Lean, Performance Improvement & Operational Excellence Lead
New York/New Jersey Healthcare Network, U.S Department of Veterans Affairs
Swetal Desai
Swetal Desai
Vice President, Business Process Improvement
Hewlett Packard Enterprise
Adam Devine
Adam Devine
Vice President, Product Marketing & Strategic Partnerships
WorkFusion
Eric Dolak
Eric Dolak
Executive Director, Business Transformation
Amgen
Mark Fendley
Mark Fendley
Continuous Improvement Manager
BMW
Dietrich Fischer
Dietrich Fischer
Director, Business Transformation and Process Strategy
BBVA Compass
David Foxx
David Foxx
Co-Author
The Lean Handbook
Karen Fukumura
Karen Fukumura
Executive Vice President, Head of Change Execution
East West Bank
Peggy Fry
Peggy Fry
Head of Quality Programs
LinkedIn
Howard Grunwell
Howard Grunwell
CI Methodology Lead
Allstate
Michael Harbour
Michael Harbour
MD Global Executive Director Infectious Diseases, Office of the Chief Patient Officer
Merck & Co.
Hilary Hahn
Hilary Hahn
Vice President, Employee Experience, Creative Strategies
Frontier Communications
Christy Hartner
Christy Hartner
Senior Vice President
Commerce Bank
Patricia Hatter
Patricia Hatter
Senior Vice President, General Manager of Services
Intel
Hannes  Krause
Hannes Krause
Service Manager & Inhouse Consultant
Swarovski
Lapointe Lapointe
Lapointe Lapointe
Manager PSAP Services
West Safety Services
Uli Larosa
Uli Larosa
Manager, Service Design, Corporate
G&F Financial Group
Melissa Layupan
Melissa Layupan
Principal Technical Specialist
K2
Mathieu Lemerle
Mathieu Lemerle
Engineering Manager, Operations Engineering
Starbucks
Diane Magers
Diane Magers
Chair of Board
Customer Experience Professional Association
Linda Mason
Linda Mason
Strategic Initiatives PMO Leader
S-One Holdings Corporation
Karen Matijak
Karen Matijak
Vice President, Business Transformation
The Nature’s Bounty Co.
Jim McCarthy
Jim McCarthy
Senior Vice President & Chief Information Officer
VEREIT, Inc.
Kevin Mohler
Kevin Mohler
Vice President, Operational Excellence
Pentec Health
Matthew Morgan
Matthew Morgan
Head Of Business Systems & Improvement
Bridgewater Associates
Marilyn Monda
Marilyn Monda
Chief Executive Officer
Monda Consulting
Connie Moore
Connie Moore
Senior Vice President, Research
Digital Clarity Group
Ignacio Nunez
Ignacio Nunez
Global Operational Excellence Leader
Johnson & Johnson Vision
Emmanuel Obiorah
Emmanuel Obiorah
Director, Process Excellence & Innovation
Verizon
Russell Ollie
Russell Ollie
Former Director, Operational Excellence
General Motors
Marvin Raymundo
Marvin Raymundo
Senior Vice President, Operational Excellence and Project Management
Banc of California
Theodore Revilock
Theodore Revilock
Director of Operational Excellence
The Coca-Cola Company
Theo Rose
Theo Rose
Senior Vice President, Organizational Transformation
Century 21 Stores
Robyn Schroeder
Robyn Schroeder
Project Engineer, Operations Innovation & Engineering
Starbucks
Hauke Schupp
Hauke Schupp
Senior Vice President, Operational Excellence
Ten-X
Leslie Smith
Leslie Smith
RMS Customer Engagement Lead
Lockheed Martin
Thomas Templeman
Thomas Templeman
Chief Operating Officer
Graybug Vision
Sally Toister
Sally Toister
Senior Director, Operational Excellence – Americas Division
Marriott International
Gustav Toppenberg
Gustav Toppenberg
Global Head of Enterprise Architecture & Service Management
Aon
Dan Wasser
Dan Wasser
Vice President, Category Management, Shopper Insights and Sales & Event Planning
Fresh Express, a division of Chiquita
Carmen West
Carmen West
Senior Director, Global HR Operations
McGraw-Hill Education
Erika Westbay
Erika Westbay
Program Director of BPM
The Nature Conservancy
Dana Wilson
Dana Wilson
Vice President of Customer Experience
Comcast Cable
Hillary Wilson
Hillary Wilson
Director of Programs and Field Service Operations
Laerdal Medical
Carolann Wolfgang
Carolann Wolfgang
Continuous Improvement Manager
Naval Facilities Engineering and Expeditionary Warfare Center
Stephanie Zeiler
Stephanie Zeiler
Change Management Leader
Top 20 of the Fortune 500
Amanda Lettmann
Amanda Lettmann
Chief Operating Officer & Co-Founder
Simple Disability Insurance
Shane Ragland
Shane Ragland
Customer Experience Leader
AT&T
Paul Hunt
Paul Hunt
CEO
Abilaire Solutions LLC
Brad Orluk
Brad Orluk
Technical Evangelist and Automation Specialist
Nintex
Massimiliano Delsante
Massimiliano Delsante
CEO
Cognitive Technology
Gianmichele Alivia
Gianmichele Alivia
Vice President of Logistics
Prysmian North America
Mirela Albertsen
Mirela Albertsen
Corporate Director, Medical Devices
Adventist Health
Nelson Sandhu
Nelson Sandhu
Vice President, Member Experience
G&F Financial Group
Jessica Grant
Jessica Grant
Director, Business Process
Dave Marcus
Dave Marcus
SVP, Strategy
K2
Brett Callihan
Brett Callihan
Manager, Business Process Engineering
Jackson National Life Insurance Company
David  Gaudin
David Gaudin
SVP, North America
Signavio