August 27 - 29, 2018 | Hilton San Diego Resort & Spa, San Diego, CA

Meet the Inspirational Industry Experts

Financial Services & Insurance


Loren Bishop
Loren Bishop
Vice President – Director of the Lean Management Office
State Street
Codin Caragea
Codin Caragea
Senior Vice President, Business Process Management CoE
Riyad Bank
Vipul Vohra
Vipul Vohra
Enterprise Director, OPEX & Quality
Aon Affinity
Amber Brown
Amber Brown
Director, Strategic Initiatives
UnionBank - MUFG
Melissa Hall-Cohn
Melissa Hall-Cohn
Vice President, Customer Experience Process Improvement
Equifax
Beth Schmidt
Beth Schmidt
Vice President Business Process & Project Management
Mutual of Omaha
Brian Williams
Brian Williams
Senior Vice President Continuous Improvement and Shared Services
Voya Financial
Hauke Schupp
Hauke Schupp
Vice President, Enterprise Change Management
AMERICAN ADVISORS GROUP
Betty Xu
Betty Xu
Vice President, Operational Excellence
American Express
Rita Magann
Rita Magann
Vice President Operational Excellence
American Express
Dwight Harris Jr.
Dwight Harris Jr.
Senior Lean Six Sigma & Agile Leader
Dun & Bradstreet
Dietrich Fisher
Dietrich Fisher
SVP, Director Business Transformation and Process Strategy
BBVA Compass
Richard Mellow
Richard Mellow
First Vice President – Enterprise Agile Transformation
SunTrust
Penny Meier
Penny Meier
Vice President, Lean Deployment
Ameriprise Financial Services
Vic Alexanian
Vic Alexanian
Director, Quality & Process Excellence
CME Group
Reka Mishra
Reka Mishra
Director Enterprise PMO Centre of Excellence
SVB Financial Group
Susan Armstrong
Susan Armstrong
Senior Vice President, Global Process Improvement
Equifax
Kush Pathak
Kush Pathak
Enterprise Head, Lean COE
The Standard
Steven Hall
Steven Hall
Vice President, Process Excellence Leader
Liberty Mutual Insurance

Technology, Telco & B2B Services


Nathan Hillman
Nathan Hillman
Head of Performance and Transformation
Ericsson North America
Meagan Boson
Meagan Boson
Senior Director Business Transformation
ADP
Mikeal Scott
Mikeal Scott
Manager, Product Management
Amazon
Kevin Goldsmith
Kevin Goldsmith
Chief Technology Officer
AVVO
Rakesh Amerineni
Rakesh Amerineni
Senior Manager, Finance Transformation & Architecture
Linkedin
Charlotte Lewis
Charlotte Lewis
Senior Manager, Business process Transformation
CDW
Bob Masterson
Bob Masterson
Manager, Business Process Transformation Solutions
CDW
Peter Malek
Peter Malek
Director, Process Performance and Operational Excellence
VMware
Rakhi Seth-Forrest
Rakhi Seth-Forrest
Manager Operations Process and Consumer Fraud
HBO
Brandon Gerig
Brandon Gerig
Process Design Manager
Veritas

Manufacturing, Pharma, Biotech & Healthcare


Dennis Deas
Dennis Deas
Managing Director, Enterprise Performance Improvement
Kaiser Permanente
Damon Werner
Damon Werner
Vice President, Business Optimization & Six Sigma
McKesson
Cindy Young
Cindy Young
Program Manager, Fleet and TYCOM Enterprise Support
McKean Defense
John Gomez
John Gomez
Regional Director, Performance Improvement
Kaiser Permanente
Chuck DeBusk
Chuck DeBusk
Vice President, Performance & Process Improvement
Universal Health
Kevin Wojcikewych
Kevin Wojcikewych
Vice President Business Optimization
Labcorp
Dennis Narlock
Dennis Narlock
General Manager
Catalent Pharma Solutions
William Botha
William Botha
Senior Director Operational Excellence
Ultragenyx Pharmaceutical
Jean Hammelev
Jean Hammelev
Vice President, Operational Excellence
Sonora Quest Laboratories
Karen Tilstra
Karen Tilstra
Executive Fellow of Innovation
Santa Clara University
Lynn Garofalo
Lynn Garofalo
Managing Director, Performance Improvement
Kaiser Permanente
Mohamed Saleh
Mohamed Saleh
Director, Operational Excellence
Hartford Healthcare
Connie Flores
Connie Flores
Lean Sensei
Hartford Healthcare
Lee Blackburn
Lee Blackburn
Director, PMO
Getinge

CPG, Retail, Travel & Hospitality


Daniel Abrantes
Daniel Abrantes
Global Change and Communications Manager
IKEA
Robin Gomez
Robin Gomez
Director Data and Analytics
Radial
Shane Wentz
Shane Wentz
Global Director Continuous Improvement
Radial
Jamion Berry
Jamion Berry
Director of Continuous Improvement
McDonald’s Corporation
Stella Mooraj
Stella Mooraj
Former Director Business Excellence
Nestle
Jim Hinderks
Jim Hinderks
Global Operations & Continuous Improvement
Hertz
Jeff Foster
Jeff Foster
Director Of Performance Improvement
San Diego Zoo Global
Sundar Chari
Sundar Chari
Director, Change Management, Revenue Management
Hertz
DC Chang
DC Chang
Director Internal Audit
Nordstrom

Energy, Utilities & Public Service


Dan Jarmel
Dan Jarmel
Director of Process & Quality Excellence
Pacific Gas and Electric Company
Rémi Raphael
Rémi Raphael
Director Business Transformation
Duke Energy Corporation
Mike Fenocketti
Mike Fenocketti
COO
Alameda County Community Food Bank
Randy Batchelor
Randy Batchelor
Director
RP Construction Services (RPCS)
Kristin Clarke Batoy
Kristin Clarke Batoy
Manager, Enterprise Continuous Improvement Center of Excellence
Pacific Gas & Electric Company

Inspirational speakers & thought leaders


Leslie Behnke
Leslie Behnke
Business Transformation and Operational Excellence Executive
Leslie Behnke OPX Consulting Inc.
Ravi Rao
Ravi Rao
Top 20 Emotional Intelligence Expert
Author of "Emotional Business"
Diane Magers
Diane Magers
Chief Executive Officer
Customer Experience Professionals Association (CXPA)
Therese Costich
Therese Costich
Vice President of Strategic Initiatives
Salient Management Company

World class solution providers


Rob Stewart
Rob Stewart
CEO
OpusWorks
Massimiliano Delsante
Massimiliano Delsante
CEO
Cognitive Technology
Stefano Pedrazzi
Stefano Pedrazzi
VP Sales and Marketing
Cognitive Technology
Dan Griffith
Dan Griffith
Director
Everteam
Guy Kirkwood
Guy Kirkwood
Chief Evangelist
UiPath
John Huettel
John Huettel
EVP Sales
TrackVia, Inc.
Paul Docherty
Paul Docherty
Chief Executive Officer
i-nexus
Robert Thacker
Robert Thacker
Director, Global Product Marketing & Enablement
iGrafx
Percy Johnson
Percy Johnson
Vice President of Solutions
AI Foundry
Lyle Wells
Lyle Wells
National Director Leadership Processes
The Flippen Group
E. Scott Menter
E. Scott Menter
VP of Business Solutions
BP Logix Inc.
Brian Simpson
Brian Simpson
Senior Management Consultant
Major Oak Consulting – A Verint Company
Candace Collins
Candace Collins
Head, US Field Marketing
Signavio
Sofia Passova
Sofia Passova
President
StereoLOGIC
Stan Passov
Stan Passov
SVP Product Management
StereoLOGIC
Scott Gorman
Scott Gorman
SVP, New Business & Product Development
ivari Canada
Joel Ehle
Joel Ehle
Chief Strategy Officer
OpusWorks
Cheryl Pammer
Cheryl Pammer
Senior Advisory User Experience Designer
Minitab
Adam Campbell
Adam Campbell
Consulting Manager
Verint