Operationalizing the Customer Experience: Challenges and Opportunities

PEX Network surveyed 114 process, customer experience and business professionals to answer how can you both improve and operationalize the customer experience, what are the key challenges and how can those challenges be overcome.

Read this report if you're struggling with Business Silos, are finding Management are not really bought in to operationalizing the customer experience, resistance to change is high, you have fragmented customer data, have a lack of Resources/Budget or experience poor process design.

In short, find out what it takes to make a customer experience strategy a reality.

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