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21– 23 August, 2017 | Westin San Diego, San Diego, CA

OPEX Week Summer Media Center

OPEX Week Summer Agenda 2017

Progressive, Powerful, Perceptive – that’s PEX

As we head to San Diego with a host of new brands and inspirational speakers, 300 operational excellence and transformation leaders from some of the biggest national and global organizations are set to join us.

OPEX Week Summer focuses on progressive OPEX, the move to value and how to remain relevant. Driving performance and competitive advantage in fast moving markets, changing economies and customer demands, forces leaders to be laser-focused on innovation, agility and customer-centric process which add significant value to the top and bottom line.

Download the agenda

  • Progressive insight from 60+ (80% new) US and global brands who have entrenched OPEX at the forefront of their organization
  • 50+ keynotes, panels, breakouts, interactive discussions, working groups, all focused on improving and enabling progressive operational excellence across the organization
  • 18 interactive discussion groups, 8 workshops, 3 maturity breakouts, 3 next generation technology breakouts, 1 Healthcare specific track
  • 1 New Customer Experience day – focused on customer-centricity, customer experience and how to design process with the customer in mind

Interviews with Industry Leaders

The Three Pillars of Employee Engagement

Take a look at this article in which Greg Flickinger examines the key elements and contributing factors to enable andnurture a culture of engagement.

Who should lead Business Transformation?

Should the leader of your business transformation be an industry expert, an employee who knows the company inside out, or someone who is an expert in business transformation (but might not know the company’s industry)?

Columnist Dan Morris explores this further, here are the key skills you need to drive business change.

Intelligent automation- Is your job safe

Martin Ford – author of Rise of the Robots: Technology and the Threat of a Jobless Future – warns that artificial intelligence is poised to revolutionize the workplace.

Download the full interview.

The Digital Workforce and the New-style Enterprise

Every year, PEX Network invites global innovators to the stage to share their views on trends that are disrupting the way we do business. The idea is to inspire you to think outside the box - and maybe get to your own next "big idea".

Martin Ford is a futurist and New York Times best-selling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. At the 6th Annual OPEX Week: Business Transformation World Summit Summer, Martin offers a pragmatic view of what the future of work, and your place in it, will look like.

Martin recently shared his thoughts in an interview with PEX Network on how accelerating technology can disrupt our entire economic system to the point where a fundamental restructuring is required. And what should we do?

Download Martin’s full interview “The Digital Workforce and the “New-style” Enterprise” to find out more.

Embedding Patient Centricity into Performance Improvement

The PEX Network caught up with key speaker at OPEX Week Summer 2016 in California, Kurt Knoth, Vice President of Performance Improvement, Spectrum Health to discuss the challenges and opportunities of moving from a cost-centric to a patient-centric performance improvement and quality measurement strategy.

Download the full interview to find out more from Kurt.

American Water: Process Excellence and Leveraging the Voice of the Customer

At OPEX Week 2016, California we interviewed Robert Quinn, Senior Director Process Excellence, American Water on how Process Excellence is supporting the Customer Experience and how American Water is leveraging the Voice of the Customer to achieve customer centricity.

Robert shares his views on why customer experience is so important to American water and how they ensure excellent customer service:

- Our customers need us at emotional times in their lives and we want to get it right and build positive journeys right from the start

- The customer expectation is shifting with each interaction they have with high quality service companies

- By working to improve and sustain each customer journey, we build to an overall customer experience that exceeds expectations. When we exceed expectations we raise the level of trust with our customers.

Aligning Strategy with Execution: Putting PEX on the C-Suite Agenda

We spoke to Appian CEO, Matt Calkins on the continued growth of Process Excellence on the business agenda and its progression into the C-Suite boardroom.

Matt shares with us his insight on the best ways to align strategy with execution and the reasons why some companies fail in achieving process excellence:

- C-level executives are embracing new ways of doing business

- The goal of Process Excellence is to continuously maximize the unique qualities that an organization brings

- New technologies offer little business value if disconnected from actual work

Meet PEX Network's Global Advisory Board

The Global Process Excellence Network Advisory Board is a group of industry thought leaders with a proven track record of driving process excellence both strategically and tactically.

They share with us their insight and predictions for the future of Operational Excellence along with what's in their essential OPEX toolkit.

Articles

How technology is reshaping process excellence

In this compilation of articles, published on PEXNetwork.com in the past few years, leading process practitioners ruminate on what impact these changes are having on how companies need to approach and think about process excellence.

Aren't All Businesses "Digital"?

Change is hard, but becoming irrelevant is worse”. Simply adopting the new digital tools inside the company is clearly not enough anymore. The key is to re-imagine and re-invent your business. 

Read full article.... 

Business Architecture - The Superhero

Business Architecture Superheroes Series: Bridging the Gap between Strategy and Operational Excellence

Operational excellence is evolving and the move to value is key. Operating in fast moving markets, changing economies and with evolving customer demands, leaders are laser-focused on programs which drive significant value to the business. Incorporating agile processes in line with market demands keeps transformation, evolution and innovation top of the agenda.

In this edition of the Business Architecture Superhero Series, PEX Network spoke to 3 business architects about how business architecture is bridging the gap between IT and business operations to build enterprise-wide programs and drive significant value.

7 Ways to Unleash Innovation in a Big Company

Innovation is a Process so how do you unleash it in a big company? Traditional wisdom says that big companies are complex and encumbered by shareholders, outdated processes and not very innovative. Meanwhile, start ups and smaller competitors are nimble and able to outpace their sluggish rivals.  That version of reality is, in many ways, borne out by recent corporate history with examples such as Blockbuster losing out to Netflix, or Apple’s iPhone swallowing up any demand for RIM’s Blackberries.


In this exclusive article PEX Network reveals the 7 ways to unleash process innovation in a big company. Download the full article to find out more. 

Ultimate Guide To Business Transformation Failure

Download your exclusive copy "The Ultimate Guide to Business Transformation Failure And How to Avoid It" to learn what will cause your organization’s business transformation to become a statistic, and what you can do about it before you even press ‘go’.

The Silicon Valley Way – “No Such Thing As Failure, Only Feedback”

Download this exclusive article from British tech entrepreneur Ian Gotts on what he thinks makes Silicon Valley so successful!

Why Success Can Make You More Likely to Fail

There was one sure way that Drucker knew that an organization or a company was going to fail. Find out from William Cohen why success can make you more likely to fail.

PEX Report: Operationalizing Business Performance - Driving Strategic Business Performance through Operational Excellence

Taking the right path to performance excellence requires executives to link processes to company strategy. Without this alignment, you will struggle with engagement, lack focus and won’t reach your full potential. Ahead of the Business Performance Excellence Summit in San Francisco, CA, which will help you get aligned and link your transformation efforts to business strategy, we’ve put this report together to create a clearer path for you to enterprise operational excellence.

What is Low-code and How is it Different to BPM?

If you’re focused on process excellence for customer experience improvement, then according to Forrester, you should be considering “Low-code development platforms”. But what is Low-code? How’s it different to BPM? Where should you apply it? Does it involve different kinds of developers and different methodologies?

Operationalizing the Customer Experience: Challenges and Opportunities

PEX Network surveyed 114 process, customer experience and business professionals to answer how can you both improve and operationalize the customer experience, what are the key challenges and how can those challenges be overcome.

Read this report if you're struggling with Business Silos, are finding Management are not really bought in to operationalizing the customer experience, resistance to change is high, you have fragmented customer data, have a lack of Resources/Budget or experience poor process design.

In short, find out what it takes to make a customer experience strategy a reality.

Workforce Engagement

Greg Flickingger Ph.D, Vice President of Manufacturing and Corporate Engineering, Snyder’s-Lance Inc and a team of OPEX contributors from The United States Army, Proctor & Gamble, Hormel Foods, Campbell Soup Company and many more have produced this report which examines the key elements and contributing factors to enable and nurture a culture of engagement.

Learn how to reverse the trends and cost of disengaged employees.

Operational Excellence Score: D

Despite recent advances in thinking and technology, Operational Excellence is actually getting worse.

The challenges and opportunities in running a global company are the same for everyone, so why are the best companies getting better and the laggards getting left further and further behind?

Download this article to find out how successful companies are stepping up to the plate to enhance their business transformation strategies, and what is stopping others from doing the same.

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OPEX Week Summer 2017 Attendee List

Download the attendee list to see the opeartional excellence and business transformation leaders already confirmed to attend including McAfee, LinkedIn, Kellogg’s, Merck & Co., Banc of California, Google, Aon, Starbucks, HPE, Comcast, BMW, Eli Lilly, Lockheed Martin, Swiss Re, The Nature’s Bounty Co., Wells Fargo, AT&T, BD, Marriott International, The Coca-Cola Company to name a few.

Download the attendee list.

Exclusive Content

Thinking About Change? Why the Customer is Always Right

Planning large scale change in your company?

We Interviewed Stephanie Zeiler, a leader in change management for large, cross-functional projects across diverse industries, about the challenges of undertaking a transformation, how to tackle these challenges and why all companies should and are shifting to be more customer centric.

Download this exclusive interview now to discover the key things you should be considering before implementing change.

Top Featured

INFOGRAPHIC: A brief history of process to the modern day

Most things we do in life are processes. But it’s really been only in the last century that businesses have really started to look hard at how improving processes can lead to better results - and develop some hard-core  methodologies to help them do it. This infographic shows a brief history of process improvement to the modern day.

Event Information

Win a Lunch with Martin Ford

Win a lunch with the bestselling author Martin Ford

Have you wanted to talk to someone who knows what the workplace of the future is going to be like?

Those not open to pushing boundaries, need not apply! To enter the prize draw simply submit your details below.

The leading expert on the Robot Revolution, Artificial Intelligence, Job Automation, and the Impact of Accelerating Technology on workplaces, the Economy and Society. This lunch will be a Q&A and brainstorm session for operational excellence and business transformation leaders interested in transforming their business processes for the cognitive era. AI, predictive analytics, next generation OPEX processes – where are we headed?

Please note: If you would like to enter the prize draw to win a lunch with Martin Ford, you must be a registered delegate for OPEX WEEK SUMMER 2017.

Healthcare Agenda

Join the industry experts to find how to improve quality, patient safety and efficiencies in healthcare

Attendee Registration Form

Please fill the Attendee Registarion Form to reserve your pass for OPEX Week: Business Transformation World Summit Summer, August 21- 23, 2017, San Diego.

Submit your completed form at enquire@pexnetwork.com


Interviews with Industry Leaders

The Complete Package: Why Companies are Shifting to Full Service Offerings, Now

Quality service has to be defined by the customer. This is why businesses are becoming more and more focused on attaining the voice of their customers and leveraging it to their advantage to deliver excellent quality products and services.

Hillary Wilson, The Director of Programs and Field Service Operations at Laerdal Medical shares with us the challenges in delivering quality service in the healthcare industry, and explains why businesses are shifting from product centric offerings to full service offerings now.

Business Performance Excellence 2016 Interviews

Here are some interviews from industry leaders attending Business Performance Excellence USA, last September 2016.

Mastering Lean Leadership

"There are certain principles that have been around for thousands of years that can’t be broken. We say that a journeyman knows which rules to follow, a master knows that you can break some of those rules, as long as you adhere to the principles," - William Botha, Sensei, Genentech

Effective lean leadership is essential for creating a culture of continuous improvement. In this exclusive interview William Botha, Operational Excellence Principal, Genentech, a member of the Roche Group, shares his insights on what it takes to be a successful lean leader, the importance of senior leadership commitment and utilizing demonstrated training to establish a culture of quality across the organization.

Report

PEX Pro Tips E-Book

PEX Pro Tips 

Get ready for progressive process excellence

In PEX pro tips eight transformation leaders share their insights on how to embrace a progressive approach towards process excellence, whilst retaining a balance with traditional process excellence tools and methodologies. They discuss the emerging technologies to watch and how to complement current processes improvement with next generation automation and technologies, whilst remaining operationally efficient.

Featuring key speakers from the hugely anticipated OPEX Week: Business Transformation World Summit Summer, this eBook touches on some of the key themes the summit will address. They are PEX ready are you?

The Aragon Research Tech Spectrum™ for Digital Business Platforms, 2017: Accelerating Digital Benefits

Summary: Digital Business Platforms (DBPs) consist of managing digital processes, applications, and transactions in a mostly electronic manner and do so by leveraging the latest or emerging digital technologies. We evaluate 23 key providers who are leading the charge in the DBP market.

Financial Services and the Role of Workflow Automation

In the Financial Services and Banking industry – where multiple strands of crucial and highly accurate processing are required every day – a functional workflow is essential to avoid mistakes and waste. The best workflow systems increase productivity by automating business processes and reduce costs by accelerating previously time consuming practices.

Video

PEX Network Highlights from Business Performance Excellence USA 2016

This is not just another Process Excellence conference.

No matter the size, scale or maturity of your current OpEx or enterprise transformation programmes, Business Performance Excellence USA provides the USA's ultimate guide to innovating across the enterprise and reinventing business models to achieve true performance excellence

kintone’s COO Dave Landa to speak at OPEX Week 2017 on Driving Lean Process

kintone, a leading cloud-based “no-code” custom-build business applications platform, will be exhibiting and speaking at the 18th Annual OPEX Week: Business Transformation Summit 2017, held 23 - 27 January 2017, in Orlando, Florida

A Journey of Continuous Improvement - Marvin Raymundo

Marvin Raymundo, SVP, Operational Excellence and Enterprise Program Management Operations, Banc of California, speaks to Andrea Charles from the PEX Network about 2017's operational challenges and moving operational excellence from being simply project-driven into a journey of continuous improvement.

Optimizing the Customer Experience through Operational Excellence

Ian Gotts, Founder & CEO of Elements.cloud speaks exclusively to the PEX Network, about optimizing the customer experience through operational excellence and the essential points to consider when changing your culture and processes to achieve customer centricity.

Achieving Sustainable Performance Improvement - Qmarkets’ SVP of Global Solutions, Michael Stilger

In this exclusive interview , Michael Stilger, Senior VP, Global Solutions & Innovation Management Director at Qmarkets, speaks to the PEX Network, about the next generation of process excellence, achieving sustainable performance improvement and business performance excellence process innovation. Stilger also reveals his top 3 key points to consider developing an innovation strategy.

Case Studies

United Capital Group reinvents how it thinks, works and engages employees with technology

Read how United Capital Group reinvented how it thinks, works, and engages employees with technology using Skuid. By dramatically re-engineering their existing Salesforce® implementation with Skuid, United Capital Group generated $454,000 in initial development cost savings and recovered more than 2,270 development hours by eliminating time-intensive, hand-coded interfaces.

Exclusive Content

Raising Your Operational Excellence Game

We spoke to Christy Hartner, Senior Vice President at Commerce Bank about the challenges of tackling operational excellence changes at Commerce Bank, the benefits from doing so and about her insight into the best ways to raise your game in your operational excellence strategies.

Christy discussed with us:
- How establishing new roles and being more proactive on the front end helped highlight opportunities for change at Commerce Bank
- The importance in deciding what to optimize, automate or eliminate
- Why determining your A-team from the off is key to success
- How to combat commitment challenges to operational excellence changes

Articles

Operational Excellence Score: D

Despite recent advances in thinking and technology, Operational Excellence is actually getting worse.

The challenges and opportunities in running a global company are the same for everyone, so why are the best companies getting better and the laggards getting left further and further behind?

Download this article to find out how successful companies are stepping up to the plate to enhance their business transformation strategies, and what is stopping others from doing the same.

Exclusive Content

Thinking About Change? Why the Customer is Always Right

Planning large scale change in your company?

We Interviewed Stephanie Zeiler, a leader in change management for large, cross-functional projects across diverse industries, about the challenges of undertaking a transformation, how to tackle these challenges and why all companies should and are shifting to be more customer centric.

Download this exclusive interview now to discover the key things you should be considering before implementing change.