Market volatility. Global, digitized customers. Data proliferation. All of this coupled with unprecedented operational, regulatory and economic pressures are business threats.
Take a look at this neat info graphic exploring how the intersection of data, digital processes and performance are being transformed.
PEX Report: Operationalizing Business Performance - Driving Strategic Business Performance through Operational Excellence
Taking the right path to performance excellence requires executives to link processes to company strategy. Without this alignment, you will struggle with engagement, lack focus and won’t reach your full potential. Ahead of the Business Performance Excellence Summit in San Francisco, CA, which will help you get aligned and link your transformation efforts to business strategy, we’ve put this report together to create a clearer path for you to enterprise operational excellence.
In this compilation of articles, published on PEXNetwork.com in the past few years, leading process practitioners ruminate on what impact these changes are having on how companies need to approach and think about process excellence.
Business Architecture Superheroes Series: Bridging the Gap between Strategy and Operational Excellence
Operational excellence is evolving and the move to value is key. Operating in fast moving markets, changing economies and with evolving customer demands, leaders are laser-focused on programs which drive significant value to the business. Incorporating agile processes in line with market demands keeps transformation, evolution and innovation top of the agenda.
In this edition of the Business Architecture Superhero Series, PEX Network spoke to 3 business architects about how business architecture is bridging the gap between IT and business operations to build enterprise-wide programs and drive significant value.
Innovation is a Process so how do you unleash it in a big company? Traditional wisdom says that big companies are complex and encumbered by shareholders, outdated processes and not very innovative. Meanwhile, start ups and smaller competitors are nimble and able to outpace their sluggish rivals. That version of reality is, in many ways, borne out by recent corporate history with examples such as Blockbuster losing out to Netflix, or Apple’s iPhone swallowing up any demand for RIM’s Blackberries.
In this exclusive article PEX Network reveals the 7 ways to unleash process innovation in a big company. Download the full article to find out more.
Download your exclusive copy "The Ultimate Guide to Business Transformation Failure And How to Avoid It" to learn what will cause your organization’s business transformation to become a statistic, and what you can do about it before you even press ‘go’.
The PEX Network caught up with key speaker at OPEX Week Summer 2016 in California, Kurt Knoth, Vice President of Performance Improvement, Spectrum Health to discuss the challenges and opportunities of moving from a cost-centric to a patient-centric performance improvement and quality measurement strategy.
Download the full interview to find out more from Kurt.
At OPEX Week 2016, California we interviewed Robert Quinn, Senior Director Process Excellence, American Water on how Process Excellence is supporting the Customer Experience and how American Water is leveraging the Voice of the Customer to achieve customer centricity.
Robert shares his views on why customer experience is so important to American water and how they ensure excellent customer service:
- Our customers need us at emotional times in their lives and we want to get it right and build positive journeys right from the start
- The customer expectation is shifting with each interaction they have with high quality service companies
- By working to improve and sustain each customer journey, we build to an overall customer experience that exceeds expectations. When we exceed expectations we raise the level of trust with our customers.
Martin Ford – author of Rise of the Robots: Technology and the Threat of a Jobless Future – warns that artificial intelligence is poised to revolutionize the workplace.
Download the full interview.
Emerging technology trends such as data analytics and RPA, amidst increasing business demands to be faster and more efficient to compete in the ever-evolving marketplace requires a new host of skills from today’s leaders.
But what does it take to lead in this new environment? Four experts explain the key leadership principles behind improved performance in today’s digital workforce.
Emerging technology trends and increasing business demands to be faster and more efficient requires a new host of skills from today’s leaders.
We shortlisted the 10 most vital skills to put your team on the path to business excellence.
Find out how you can benefit from attending OPEX Summer Week Business Transformation & Leaders Summit.
Download the business case today
In the OPEX Summer Leaders Summit Benchmarking Report, our industry-wide survey (taken by 200 OPEX professionals) asked whether process is getting the upper hand, or whether people still matter.
In this report we look at how the cultural changes of the last few years are impacting on leadership and explore how reputation management has become a key part of the story.
Digital technologies are causing a revolution in Business Process Management (BPM), making it a must-consider for any operational excellence professional. BPM is a discipline that helps companies monitor, manage and optimize their process performance through specially designed IT applications.
Minitab helps companies and institutions to spot trends, solve problems and discover valuable insights in data by delivering a comprehensive and best-in-class suite of data analysis and process improvement tools.
We spoke to Operational Excellence professionals Dr. Cindy Young, Program Manager at McKean Defense and Mikael Scott, Senior Product Manager at Amazon, to see whether they rely on people or process most to transform their organizations and help reach new levels of customer-centricity.