Featuring key speakers from the hugely anticipated OPEX Week: Business Transformation World Summit Summer, this eBook touches on some of the key themes the summit will address.
We spoke to Christy Hartner, Senior Vice President at Commerce Bank about the challenges of tackling operational excellence changes at Commerce Bank, the benefits from doing so and about her insight into the best ways to raise your game in your operational excellence strategies.
Christy discussed with us:
- How establishing new roles and being more proactive on the front end helped highlight opportunities for change at Commerce Bank
- The importance in deciding what to optimize, automate or eliminate
- Why determining your A-team from the off is key to success
- How to combat commitment challenges to operational excellence changes