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An interview with Nathan Hillman, Head of Performance and Transformation about how Ericsson are transforming their operations to position themselves as customer obsessed.
Nathan is responsible for driving continuous improvement within Ericcson’s management system to satisfy the quality their customers demand.
In the business process management landscape, the saying “garbage in, garbage out” is as true today as ever. With the preponderance of data flowing through large organizations, the challenges of using that data in a productive way have only increased. And the more ways a business serves its customers (ecommerce, brick and mortar, apps, direct mail, etc.), the harder this challenge becomes.
There’s been a lot of talk recently about GDPR. It’s all over the Internet, and is popping up in stories on TV and on NPR. Unfortunately, much of the info to-date seems to take a bit of a scare tactic approach, focusing on how much non-compliance may cost you.
kintone, a leading cloud-based “no-code” custom-build business applications platform, will be exhibiting and speaking at the 18th Annual OPEX Week: Business Transformation Summit 2017, held 23 - 27 January 2017, in Orlando, Florida
Marvin Raymundo, SVP, Operational Excellence and Enterprise Program Management Operations, Banc of California, speaks to Andrea Charles from the PEX Network about 2017's operational challenges and moving operational excellence from being simply project-driven into a journey of continuous improvement.
In this exclusive interview , Michael Stilger, Senior VP, Global Solutions & Innovation Management Director at Qmarkets, speaks to the PEX Network, about the next generation of process excellence, achieving sustainable performance improvement and business performance excellence process innovation. Stilger also reveals his top 3 key points to consider developing an innovation strategy.
Ian Gotts, Founder & CEO of Elements.cloud speaks exclusively to the PEX Network, about optimizing the customer experience through operational excellence and the essential points to consider when changing your culture and processes to achieve customer centricity.
PEX Pro Tips
Get ready for progressive process excellence
In PEX pro tips eight transformation leaders share their insights on how to embrace a progressive approach towards process excellence, whilst retaining a balance with traditional process excellence tools and methodologies. They discuss the emerging technologies to watch and how to complement current processes improvement with next generation automation and technologies, whilst remaining operationally efficient.
Featuring key speakers from the hugely anticipated OPEX Week: Business Transformation World Summit Summer, this eBook touches on some of the key themes the summit will address. They are PEX ready are you?
We spoke to Christy Hartner, Senior Vice President at Commerce Bank about the challenges of tackling operational excellence changes at Commerce Bank, the benefits from doing so and about her insight into the best ways to raise your game in your operational excellence strategies.
Christy discussed with us:
- How establishing new roles and being more proactive on the front end helped highlight opportunities for change at Commerce Bank
- The importance in deciding what to optimize, automate or eliminate
- Why determining your A-team from the off is key to success
- How to combat commitment challenges to operational excellence changes