August 26 - 28, 2019 | San Diego

OPEX Week Summer Media Center

OPEX Summer 2019 Agenda

Expect at OPEX Summer 2019 to be taken on a journey into the following key topic areas:OPEX strategies: How do you leverage 

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OPEX Summer Business Transformation Leaders Summit Show Report 2018

OPEX Summer Business Transformation Leaders Summit!< ...

Business Case

Find out how you can benefit from attending OPEX Summer Week Business Transformation & Leaders Summit. Download the business case today 


In the OPEX Summer Leaders Summit Benchmarking Report, our industry-wide survey (taken by 200 OPEX professionals) asked whether process is getting the upper hand, or whether people still matter.In this report we look at how the cultural changes of the last few years are impacting on leader ...

The New Wave of BPM

Digital technologies are causing a revolution in Business Process Management (BPM), making it a must-consider for any operational excellence professional. BPM is a discipline that helps companies monitor, manage and optimize their process performance through specially designed IT applications.

Experts decipher People vs. Process for business transformation

We spoke to Operational Excellence professionals Dr. Cindy Young, Program Manager at McKean Defense and Mikael Scott, Senior Product Manager at Amazon, to see whether they rely on people or process most to transform their organizations and help reach new levels of customer-centricity.

2018 Sample Delegate List

Download for a snapshot of logos and job titles attending OPEX Summer Leaders Summit

PEX Report: Operationalizing Business Performance - Driving Strategic Business Performance through Operational Excellence

Taking the right path to performance excellence requires executives to link processes to company strategy. Without this alignment, you will struggle with engagement, lack focus and won’t reach your full potential. Ahead of the Business Performance Excellence Summit in San Francisco, CA, which ...

10 vital skills to put your team on the path to business excellence

Emerging technology trends and increasing business demands to be faster and more efficient requires a new host of skills from today’s leaders.We shortlisted the 10 most vital skills to put your team on the path to business excellence.

The Path to Process Excellence is Leadership

Emerging technology trends such as data analytics and RPA, amidst increasing business demands to be faster and more efficient to compete in the ever-evolving marketplace requires a new host of skills from today’s leaders.But what does it take to lead in this new environment? Four experts e ...

Ultimate Guide To Business Transformation Failure

Download your exclusive copy "The Ultimate Guide to Business Transformation Failure And How to Avoid It" to learn what will cause your organization’s business transformation to become a statistic, and what you can do about it before you even press ‘go’.

Business Architecture - The Superhero

Business Architecture Superheroes Series: Bridging the Gap between Strategy and Operational ExcellenceOperational excellence is evolvin ...

Embedding Patient Centricity into Performance Improvement

The PEX Network caught up with key speaker at OPEX Week Summer 2016 in California, Kurt Knoth, Vice President of Performance Improvement, Spectrum Health to discuss the challenges and opportunities of moving from a cost-centric to a patient-centric performance im ...

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The Convergence of BPM and AI (Artificial Intelligence)

You’ve heard about the emerging AI implications for business, but can your organization benefit from BPM enhanced with AI capabilities? See how these synergistic technologies work together to enable enterprise digital transformation, prediction of business outcomes and proactive decision-making. For more information visit View the video here

Becoming Customer Obsessed

An interview with Nathan Hillman, Head of Performance and Transformation about how Ericsson are transforming their operations to position themselves as customer obsessed.Nathan is responsible for driving continuous improvement within Ericcson’s management system to satisfy the quality their customers demand.

OPEX Lean Interview - Has Lean Had it's Day?

Hear from multiple OPEX experts as they delve into the conversation of what is the future of Lean and how has the idea and practice changed. 

Uncovering possibilities with Design Thinking

Ahead of the Design thinking Workshop Day at OPEX Summer, we spoke with Karen Tilstra and Richard Paul of the Florida Hospital Innovation Lab to discuss the importance of design thinking in the 21st century. Giving us an insight into the success of their Innovation Lab, discover how design thinking...

Why Bad Process Leads to Bad Results

In the business process management landscape, the saying “garbage in, garbage out” is as true today as ever. With the preponderance of data flowing through large organizations, the challenges of using that data in a productive way have only increased. And the more ways a business serves its customers (ecommerce,...

GDPR – You Need More Than Just Talk

There’s been a lot of talk recently about GDPR. It’s all over the Internet, and is popping up in stories on TV and on NPR. Unfortunately, much of the info to-date seems to take a bit of a scare tactic approach, focusing on how much non-compliance may cost you.

kintone’s COO Dave Landa to speak at OPEX Week 2017 on Driving Lean Process

kintone, a leading cloud-based “no-code” custom-build business applications platform, will be exhibiting and speaking at the 18th Annual OPEX Week: Business Transformation Summit 2017, held 23 - 27 January 2017, in Orlando, Florida

A Journey of Continuous Improvement - Marvin Raymundo

Marvin Raymundo, SVP, Operational Excellence and Enterprise Program Management Operations, Banc of California, speaks to Andrea Charles from the PEX Network about 2017's operational challenges and moving operational excellence from being simply project-driven into a journey of continuous improvement.

Achieving Sustainable Performance Improvement - Qmarkets’ SVP of Global Solutions, Michael Stilger

In this exclusive interview , Michael Stilger, Senior VP, Global Solutions & Innovation Management Director at Qmarkets, speaks to the PEX Network, about the next generation of process excellence, achieving sustainable performance improvement and business performance excellence process innovation. Stilger also reveals his top 3 key points to consider developing...

Optimizing the Customer Experience through Operational Excellence

Ian Gotts, Founder & CEO of speaks exclusively to the PEX Network, about optimizing the customer experience through operational excellence and the essential points to consider when changing your culture and processes to achieve customer centricity.

PEX Pro Tips E-Book

PEX Pro Tips Get ready for progressive process excellenceIn PEX pro tips eight transformation leaders share their insights on how to embrace a progressive approach towards process excellence, whilst retaining a balance with traditional process excellence tools and methodologies. They discuss the emerging technologies to watch and how to complement...

Raising Your Operational Excellence Game

We spoke to Christy Hartner, Senior Vice President at Commerce Bank about the challenges of tackling operational excellence changes at Commerce Bank, the benefits from doing so and about her insight into the best ways to raise your game in your operational excellence strategies.Christy discussed with us:- How establishing new...