Progressive OPEX: the next frontier in value, innovation and competitive advantage

OPEX Week is coming to San Diego in the summer and shining the spotlight on PEX on the beach! You asked for another meeting in the year, and we listened! Operational excellence and transformation leaders from across the US will be coming together to debate and discuss progressive OPEX – the tools, methodologies and technologies driving change in every industry.

Operational excellence is evolving and the move to value is key. Operating in fast moving markets, changing economies and with evolving customer demands, leaders are laser-focused on programs which drive significant value to the business. Incorporating agile processes in line with market demands keeps transformation, evolution and innovation top of the agenda.

Content-driven and designed by the market for the market, you will hear strategic leaders sharing hundreds of insights and takeaways across three information-packed days.

download full agenda

Who Attended OPEX Week Summer?

Some of the trends and themes discussed at OPEX Week Summer included:

End-to-end process engagement

Customer-centricity and the link between OPEX and CX

Enriching how OPEX affects the customer journey, experience and drives revenue

Digital transformation

The move to value

Progressing OPEX from cost-cutter to innovator and driver of top line growth

Customer experience

Business intelligence and analytics

Focusing analytic initiatives in key areas to accelerate the path to improvement

Sustainable change

Next generation automation and technology

Leveraging cutting-edge developments to be faster, simpler and better!

Connecting systems

Change management

Delivering a step change in culture, leadership and engagement to create high performing OPEX teams

Real Situation Analysis

Business architecture

Bridging the gap between IT and business operations to build enterprise-wide programs and drive significant value

ISO Technical Committee


Best practice approaches to furthering innovation while sustaining a culture of continuous improvement

Connecting systems

Disruptors and disruption

Revealing how to capitalise on the opportunities of market competition and advancing technology

2017 inspirational industry experts included


Adam Devine

Vice President, Product Marketing & Strategic Partnerships


Dana Wilson

Vice President of Customer Experience
Comcast Cable


Emmanuel Obiorah

Director, Process Excellence & Innovation


Gustav Toppenberg

Global Head of Enterprise Architecture & Service Management


Ignacio Nunez

Global Operational Excellence Leader
Johnson & Johnson Vision


Jackson Chin

Managing Director & Business Architect
Wells Fargo


Laurie Brooks

IT Business Process Architecture, Senior Principal


Mark Fendley

Continuous Improvement Manager


Marvin Raymundo

Senior Vice President, Operational Excellence and Project Management
Banc of California


Patricia Hatter

Senior Vice President, General Manager of Services


Peggy Fry

Head of Quality Programs


Theodore Revilock

Director of Operational Excellence
The Coca-Cola Company

Why Your Peers Attended OPEX Week Summer


Who said conference can’t be fun? You’ll come as attendee and leave as part of the global PEX Network Community!

OPEX Week: Business Transformation World Summit Summer

Sponsors & Exhibitors
Media Partners